SUPPORT
Technical Support & Service.
Black Widow is developed, supported and serviced by Lock Labs in the United States.
SERVICE & REPAIR
Las Vegas, Nevada
Machine service and repair are handled at Lock Labs in Las Vegas.
CALL BEFORE YOU SHIP
Contact technical support before sending in a machine — some issues may be resolved without shipping it.
OUT OF WARRANTY?
Service is still available.
The Lock Labs Warranty & Repair Center also handles non-warranty repairs and can provide a repair quote after diagnosis.
CALIBRATION
A routine part of ownership.
Black Widow ships with a calibration adapter, and calibration runs from the app's Calibration menu. Follow the manual's calibration procedure for your setup.